Frequently As­ked Questions

We offer a variety of shipping rates. The quickest is next day.

We aim to ship your order as quickly as possible. For orders received Monday through Friday before 2:00 PM EST, we strive to ship them the same day. Orders received after this time, or on weekends and holidays, will be shipped the next business day. Once your order is shipped, you will receive a confirmation email with tracking information. Please note that delivery times may vary depending on your location and the shipping method selected.

Tracking your order is simple and straightforward. Once your order has been shipped, you will receive a shipping confirmation email from us. This email will contain your tracking number and a link to track your package. Simply click on the link or manually enter the tracking number on the courier's website to check the status of your delivery. If you have any issues or need further assistance, please don't hesitate to contact our customer service team.

At present, we are focusing our energy and resources on providing exceptional service within our current shipping regions of the US. However, we believe in growth, expansion, and the power of global unity. While we're not shipping internationally right now, we have big plans on the horizon to extend our reach across borders and seas. Stay tuned, because soon, we'll be bringing our top-quality products to your doorstep, no matter where in the world you call home.

We understand that shipping costs are important to you, and we're committed to keeping them as low as possible. The cost of shipping is calculated based on the weight of the items in your order and your delivery location. To get an accurate estimate, simply add the items you wish to purchase to your cart, proceed to checkout, and enter your shipping address. The shipping cost will then be calculated and displayed before you finalize your purchase. Remember, we're here to bring joy and quality products to your doorstep without any hidden charges. Transparency is our promise to you.

We understand the eagerness, the anticipation that builds when you're waiting for a package. We're right there with you! That's why we pull out all the stops to ensure your order arrives on the quick. Typically, our delivery magic works within a 2-5 day transit time, depending on where you call home. But remember, even though we strive for speed, sometimes the carrier may encounter delays that are beyond our control. But trust us, once your package arrives and you unwrap our high-quality products, you'll agree it was worth every tick of the clock. We're in this together, and your satisfaction is our victory.

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy. You can return unopened items in their original packaging for a full refund within 30 days of the purchase date. However, please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.To initiate a return, please contact our customer service team with your order number and details about the product you would like to return. They will provide you with instructions on how to proceed. Once we receive your returned item and it has been inspected, we will notify you via email about your refund. Please note that refunds can take up to 10 business days to appear on your statement, depending on your payment provider.Please note that certain items may be exempt from this return policy due to health and safety reasons. Always check the product description before making a purchase.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Your personal information's security is our top priority. We use Shopify, a leading e-commerce platform, to manage customer accounts. Shopify provides robust security measures, including Level 1 PCI DSS compliance, which ensures that your data is protected to the highest industry standards. Furthermore, we employ Secure Socket Layer (SSL) technology to encrypt your personal and payment information during transmission, adding an extra layer of security. Please rest assured that we are committed to keeping your information safe and secure.

We believe in making your shopping experience as smooth as possible. While setting up an account isn't mandatory to place an order with us, it does come with its perks. Having an account allows you to check out faster, save multiple shipping addresses, access your order history, track new orders, and save items to your wishlist.But if you're in a hurry or just testing the waters, you can absolutely checkout as a guest. We're here to cater to your needs and preferences. Whether you choose to create an account or not, rest assured, our top-quality products are just a few clicks away.

Forgetting a password happens to the best of us, no worries!

Resetting your password is a simple process.

Head over to the login page and click on 'Forgot your password?'. You'll be prompted to enter the email address associated with your account. After you've entered your email, click 'Submit'. An email will be sent to you with a link to reset your password. Click that link and choose a new secure password. Remember, your new password should be something unique to you, but also strong and hard for others to guess. If you're having any trouble along the way, reach out to our customer service team. We're here to help you navigate these small bumps in the road, ensuring your journey with us remains smooth and satisfying!

We'd love for you to join our community and stay updated with our latest products, wellness tips, and exclusive offers through our newsletter. Here's how you can subscribe:

Scroll down to the bottom of our website and find the 'Subscribe' field. Enter your email address and hit 'Submit'. And voilà! You're now part of our wellness journey. If at any time you wish to unsubscribe, it's a straightforward process. Every newsletter we send includes an 'Unsubscribe' link at the bottom. Just click that link, and you'll be removed from our mailing list. Remember, whether you're subscribing or unsubscribing, we respect your choice. Your journey, your rules. We're just here to support you along the way!

Yes, it's usually possible to change or cancel your order shortly after it has been placed. However, we process orders quickly to ensure fast delivery, so any changes or cancellations must be requested as soon as possible. If you need to change or cancel your order, please contact our customer service team immediately. Please note that once an order has been processed and shipped, it can no longer be cancelled or modified. We recommend reviewing your order carefully before submitting it.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

We know how disappointing it can be to receive a damaged or defective item. We stand behind the quality of our products and want you to have the best possible experience with us. If your order arrives damaged or defective, please reach out to our customer service team immediately. Provide them with your order details and a description or photo of the issue. We'll move mountains to make it right - whether that means sending you a replacement or issuing a refund. Your satisfaction is paramount, and we're committed to turning any mishap into an opportunity for us to show you our commitment to excellence.

Absolutely! Our site allows you to add items to your cart and save them for a future purchase. It's an easy way to keep track of the products you've got your eye on. However, keep in mind that adding items to your cart does not reserve them. Our stock is always changing, and we can't guarantee that an item will still be available when you're ready to make your purchase. So if you see something you love, don't wait too long - it might just become someone else's favorite too! Your wellness journey is important to us, and we're here to make it as seamless as possible.

We're here for you! If you have any questions, concerns, or just want to share some love, our customer service team is ready and waiting. You can reach out to us via email at support@wearesaintmartin.com. We're committed to providing you with the best service possible, and your satisfaction is our top priority. So don't hesitate, drop us a line! We look forward to hearing from you and working together to ensure your experience with us is nothing short of exceptional.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

At this moment, we're not offering wholesale pricing. But don't let that deter you - we're always evolving and expanding, and wholesale is on our horizon! If you're interested in purchasing our top-quality products in bulk in the future, we encourage you to reach out to our customer service team. We'd love to keep you updated so when the time comes, you'll be the first to know. Your interest fuels our growth, and together, we can make great strides in promoting wellness and self-care.

Absolutely! We believe in celebrating you and what better way to do that than with a little extra savings? We regularly offer promotional codes and discounts as our way of saying thank you for choosing us. To stay in the know, sign up for our newsletter or follow us on social media. These platforms will keep you updated on our latest offers and deals. Because when it comes to self-care and wellness, we believe in providing top-quality products without breaking the bank. So come on, join our community and let's celebrate the journey of self-care together with some fantastic savings!

We love to see you saving. Using a promotional code on our platform is simple, here's how you do it:

1. After you've selected your top-quality products, head over to your cart.
2. Proceed to checkout. You'll find a field there labeled 'Discount Code' or 'Promotional Code'.
3. Type in your code exactly as it appears, then hit 'Apply'. Your savings will be automatically deducted from the total.

Remember, each code can only be used once and cannot be combined with other promotions. If you're having trouble using a promotional code, reach out to our customer service team. We're here to ensure your shopping experience is smooth and satisfying

We accept all of the following forms of payment:

• Visa
• Mastercard
• American Express
• Discover
• Diner's Club
• Shop Pay
• Apple Pay
• Google Pay
• Meta Pay

Your feedback is gold to us! Sharing your experience helps us grow and helps others make informed choices. Here's how you can leave a review:

Navigate to the product page of the item you wish to review. Scroll down until you see the 'Reviews' section. Click on 'Write a Review'. Fill in your details, rate the product, and share your thoughts in the comment box. Once you're done, hit 'Submit'.And just like that, you've added your voice to our community! Remember, your review, whether it's praise or constructive criticism, contributes to our shared journey of wellness and self-care. So don't hold back, let your voice be heard!

We appreciate your enthusiasm and eagerness to secure our upcoming products! However, at this time, we do not offer the option to pre-order items that are not yet available.We believe in the power of anticipation, and we promise it'll be worth the wait. We recommend subscribing to our newsletter or regularly checking our website for updates on new product releases. Remember, good things come to those who wait, and we're committed to making sure your wellness journey is filled with the best. Your patience and support mean everything to us, and we can't wait to continue serving you with top-quality products.